Customer service

We are committed to providing an excellent service to all our customers. Our customer charter highlights the level of service you can expect from us. We value your opinion and use the feedback provided to continually improve our services.

If you wish to make a congratulation, suggestion or complaint and are a student or a member of staff of the University then please submit this information via MyFM. 

If you are a community member then please submit this information using our online customer feedback form, by phone or email, or by visiting us directly.

We will review all comments received and reply as appropriate.

Latest customer survey results

Data collection

This year’s survey received 973 responses, mainly by email.

The majority of responses received were from community members at 44%, followed by the student categories at 42% and 14% from staff.

Customer satisfaction and importance

The top three highest and lowest scoring areas in terms of satisfaction. 

Highest scoring	Lowest scoring
Quality of facilities provided	Value for money – memberships
Standard of cleanliness in the centre	Online bookings and payments system
Quality of equipment provided	Navigation and content of Edge Hill Sport’s website

The top three highest and lowest scoring areas in terms of importance.

Highest scoring	Lowest scoring
Quality of facilities provided	Music in Swimming Pool
Standard of cleanliness in the centre	Edge Hill coffee shop
General staff attitudes	Quality of marketing literature

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